Whether it’s your first visit or you’re a returning guest, we want your experience at Vail Racquet Club to be as smooth and enjoyable as possible. Below you’ll find answers to some of the most commonly asked questions about our accommodations, amenities, policies, and local tips. If you don’t see what you’re looking for, our team is always happy to assist you directly.
What are the check-in and check-out times?
Check-in is at 4:00 PM MST, and check-out is at 10:00 AM MST.
What types of accommodations are available?
We offer 1, 2, and 3-bedroom condominiums and 3-bedroom townhomes, each with a full kitchen, fireplace, and private patio or balcony.
Are there laundry facilities on-site?
Yes, there are five laundry facilities available. Machines operate with coins or through a mobile app.
What is the minimum age to check in?
Guests must be at least 21 years old to check in.
Are the units accessible by elevator?
No, our 3-level buildings are accessible via stair towers only.
Do the units have air conditioning?
No, air conditioning is not provided. Due to our mountain climate, units stay comfortable with open windows.
Do the units have fireplaces?
Yes, each unit includes a fireplace in the living area.
Do all rental units have a full kitchen and living area?
Yes. Units are equipped with a full kitchen, living area, all linens, and cookware.
Is there a restaurant on-site?
Yes, Après Cafe is a privately owned restaurant located on-site.
Is the resort located in Vail Village?
No, the resort is located just east of the Village in the quiet, family-friendly neighborhood of East Vail.
Is there on-site maintenance during my stay?
Yes, please contact the front desk for assistance or to request maintenance.
How long is the bus ride to Vail Village?
The free shuttle takes approximately 15–20 minutes to reach the Vail Transportation Center at Bridge Street.
Are pets allowed?
No, pets are not permitted at the Vail Racquet Club Mountain Resort.
Is smoking allowed?
No smoking of any kind is permitted in or around the rental units.
Are complimentary activities included?
Yes. Guests enjoy free access to the Fitness Facility including fitness classes, weight room, cardio room, circuit machine area, a heated, year-round, lap pool, 3 hot tubs, sauna, and steam rooms.
Are there kid-friendly activities?
Yes. There’s a playground and park next to the BBQ patio area. Big Horn Park is also located roughly 200 yards east of the property.
Is parking available?
Yes, free parking is included for guests booking directly with the resort (up to two vehicles). Additional vehicles are $50/day.
Are there electric vehicle charging stations?
Yes, we offer eight EV charging stations on-site.
How do I get to Vail Village or Lionshead?
The resort is on Vail’s free shuttle route, with two stops on the property.
Is housekeeping included?
Yes. The frequency depends on the length of your stay. The front desk will provide details at check-in.
Can I get a group rate if I book multiple units?
Yes. Please contact Group Sales for special pricing when renting 5 or more rental units.
Is breakfast included?
No, but each unit has a full kitchen for self-prepared meals.
Can I check in after the reception is closed?
Yes. We offer after-hours check-in instructions.
What is your deposit policy?
Full payment is due and nonrefundable 14 days prior to arrival for ski season (mid-November to mid-April) and 3 days prior for the rest of the year.
Can I modify my reservation without fees?
Yes, if changes are made outside the cancellation window, no fees apply.
What is the cancellation policy?
Once full payment is collected, the reservation is non-refundable.
Are there benefits to booking directly?
Yes. Guests booking directly can opt into our Cash Back Rewards program.
Are there any hidden fees?
No. The rate shown when booking directly on our website includes all fees.
What are the Fitness Facility hours?
The Fitness Facility and reception area are open from 6:00 AM to 9:00 PM.
Do you offer club memberships?
Yes, both individual and family memberships are available, along with day passes.
Do resort guests get free access to the Health Club?
Yes, full access is included in your stay when booking through the resort.
How do I reserve tennis or pickleball courts?
Resort guests may book up to 24 hours in advance through the front desk. Fitness Facility members may reserve courts 48 hours in advance via the VRC app.
Are fitness classes offered?
Yes, complimentary fitness, spin, and yoga classes are available. Check the Fitness Facility website or Front Desk for schedules.
Are sauna and steam rooms co-ed?
No, they are located within the men’s and women’s locker rooms.
Do you recommend travel insurance?
Yes, we strongly recommend purchasing travel insurance.
What is the closest airport?
Vail/Eagle County Airport (EGE) is the nearest major airport.
Do you provide shuttle service?
No, but local shuttle services are available, and the resort is on Vail’s free bus route.
Is there public transit to/from the airport?
No. You will need to arrange a shuttle or car rental from Denver (DIA) or Eagle/Vail (EGE) airports.
Do you have accessible units?
No, due to the terrain and private individual ownerships, we do not have ADA-accessible units.