Front Desk Position:

The Front Desk Agent is responsible for day to day running of the front desk. This includes:

• Maintaining a courteous disposition during the everyday interaction with Short-Term renters, Long-Term renters, Club members and Home Owners, as well as the general public.
• Opening and closing the Vail Racquet Club at specified hours of operation and ensuring the club is locked and safe for the night.
• Running all the necessary reports and performing all tasks on the daily AM/PM check list.
• Performing the nightly audit successfully and making the daily drop into the safe.
• Making reservations (via phone and email)
• Recognizing that customers and their satisfaction are our primary reasons for being here.
• Performing check-in and check-out with our Short Term rental guests.
• Handles complaints in an expeditious, courteous, professional manner and refers dissatisfied customers to a Manager if need be.
• Works with and assists co-workers at the front desk. Being a team player.
• Sustain close communication with Housekeeping in regards to any changes in reports for that day; room moves, late departures, special requests, etc.
• Greeting and bidding farewell to the guests entering and leaving the club with a pleasant demeanor.

This position is a great opportunity to advance within the Vail Racquet Club as well as the hospitality industry.  Affordable, on-site housing may be available for this role! If you are a fun, energetic, team player and want to join our small team here in East Vail please send your resume to:  chad@vrcmr.com